Terms & Conditions

Last updated: June 2026

1. Agreement

These Terms & Conditions form a legal agreement between you and Scalus Pty Ltd ABN 12 345 678 901 for the use of Scalus services. By using our website or services, you accept these terms.

2. Services

Scalus provides website hosting, marketing automation, lead management and related services as outlined in your package agreement. Services are provided "as is" on Australian servers. We maintain 99.5% uptime but do not guarantee uninterrupted service.

3. Pricing & Payment

Pricing is quoted in Australian dollars including GST. Invoices are issued monthly. Payment is due within 7 days of invoice. Late payments may result in service suspension. If you change packages, pricing adjusts proportionally from the next billing date.

4. Term & Cancellation

All agreements are month to month. Either party may cancel with one month's written notice. Upon cancellation, you remain liable for the current month's fees. We'll provide you with an export of your data within 30 days.

5. Intellectual Property

You retain ownership of your content. You grant Scalus a licence to use and modify your content to operate the services. Scalus retains ownership of the platform, features and technology.

6. Client Obligations

You agree to:

  • Provide accurate information and keep it updated
  • Not use Scalus for illegal, fraudulent or harmful purposes
  • Not attempt to gain unauthorised access to systems
  • Comply with applicable laws and regulations

7. Liability

To the maximum extent permitted by law, Scalus is not liable for indirect, incidental, special or consequential damages. Our total liability is limited to the amount you've paid in the past 12 months.

8. Warranties

Scalus services are provided "as is" without warranties. We don't guarantee specific results, lead volume or business outcomes. Results depend on your industry, location, business quality and many factors outside our control.

9. Support & Maintenance

Support is provided during business hours (9am to 5pm AEST, Monday to Friday). Scheduled maintenance may occur with advance notice. Emergency maintenance may occur without notice.

10. Third-Party Services

Scalus integrates with third-party services (payment processors, SMS providers, etc.). You agree to comply with their terms of service. Scalus is not liable for issues with third-party services.

11. Changes to Terms

We may update these terms occasionally. Changes will be posted here with 30 days' notice. Continued use constitutes acceptance.

12. Dispute Resolution

Disputes are governed by the laws of Victoria, Australia. Both parties agree to attempt resolution through good-faith negotiation before legal action.

13. Contact

Questions about these terms? Contact us at terms@scalus.app.